... to the front of the house for more guest interaction (Sarabahksh et al., 1989). In 1993, Frank Borsenik postulated in his Hospitality technology in the 21^st century that hotels and rooms would be booked using “a video telephone,” (p. 263), guest rooms would be “cleaned by a semi...

...-use rights only Hospitality technology Trust Coupon proneness Familiarity Location-based services Privacy calculus model H3. Customers’ trust in the hotel company providing LBS has a positive effect on their intention to use it. Figure 1. Research model...

... to increase their target customers’ acceptance levels and, in turn, increase the return on their investment in fingerprint systems. © Emerald Group Publishing Limited 2014 Security Consumer behavior Biometrics Customer privacy Fingerprint technology acceptance model Hospitality technology...