... loss‐prevention efforts. Sookeun Byun can be contacted at: sebyun@kw.ac.kr © Emerald Group Publishing Limited 2010 Hotel and catering industry Customer service management Biometrics Consider the following hypothetical scenario: you are a guest at MLM Golf Resort, the tourist...

... and catering industry Social networks Marketing strategy Internet Discounts By understanding the mechanism of network discount strategy in viral marketing through consumers' social networks in hotel industry, this study's contributions are twofold: first the paper added to the viral marketing...

...) and chief information officers) were asked to name key issues in the PCI compliance process using an on‐line tool. Responses were collected in October 2009. Hotel and catering industry Data security Payments Credit cards Compliance costs Compliance Issues Hotel The Delphi technique...