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Keywords: Hotel customer reviews
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Journal Articles
Beyond the stars: predicting guest satisfaction through NLP and machine learning of hotel reviews
Available to Purchase
Journal of Hospitality and Tourism Technology 1–25.
Published: 31 March 2026
...Eslam Ahmed Fathy; Wessam M. Salama; Amr Mohamed Fouad Purpose This study aims to present a framework for applying natural language processing techniques to analyze and classify hotel customer reviews. Design/methodology/approach Using a data set of over 500,000 hotel reviews, a supervised...
