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Keywords: Hotel smartphone apps
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 791–815.
Published: 19 November 2021
... satisfaction about the quality of the service based on perceived service excellence. This is because service excellence comes from customer’s subjective evaluation about the service, not from their objective evaluation (Yuan and Wu, 2008). When it comes to service excellence with hotel smartphone apps...
