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Keywords: Human-robot interaction
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Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (3): 720–742.
Published: 20 October 2025
... to deploy service robots to facilitate customer adoption. It provides insights into optimal deployment levels to bridge the ‘innovation chasm’ in service robot adoption across different restaurant contexts. Corresponding author Yaou Hu yhu@tru.ca Diffusion of innovation Human-robot interaction...
Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 1024–1045.
Published: 27 May 2025
...Muslim Amin; M. Omar Parvez; Shahid Rasool; Leonardo Aureliano-Silva; Angad Dang Purpose This study aims to investigate human–robot interactions (HRI) in hospitality, examining how perceived intelligence, social presence and social interactivity influence customer attitudes, trust, rapport...
