...Yufeng Dong; Teng Zhang; Xianyun Tian Purpose This study aims to evaluate the information quality of tourism-related responses generated by leading generative artificial intelligence (GenAI) platforms to address the limited empirical understanding of their reliability in travel-planning contexts...

... partial least squares approach. Findings The results confirm that information quality, source credibility and the functionality of travel apps are significantly affecting the individuals’ perceptions about their usefulness as well as their intentions to continue using them in future. They also indicate...

... revealed that interaction and information quality, as AI chatbot stimuli, significantly increase potential tourists’ trust and purchase intention. Perceived usefulness plays a mediating role in the relationship among interactivity, information quality, customer trust and purchase intention. Furthermore...

... the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction...

...Orie Berezan; Michelle Yoo; Natasa Christodoulidou Purpose – The purpose of this study is to evaluate the impact of communication channels on communication style and information quality as perceived by loyalty program members. Design/methodology/approach – An online survey was utilized...