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Keywords: Intelligent service quality,
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Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 966–985.
Published: 05 August 2025
...Qin Lai; Yuhan Jin; Ting Wu; Tianyu Ying Purpose This study aims to decode the adoption of tourism service robots by examining both rational and emotional factors. Using the elaboration likelihood model (ELM) as a theoretical framework, it explores how intelligent service quality and external cues...
Includes: Supplementary data
