... wineries in the USA and in North Carolina. Research limitations/implications Wineries and other small business tourism firms can benefit by incorporating automated website evaluation and benchmarking into their internet strategies. Reported human rater limitations noted in manual evaluation may...

...Semih S. Yilmaz; Asli D.A. Tasci Purpose – Findings of previous research imply that virtual contact with other social groups, such as the internet, may have an impact on sociocultural dimensions such as social distance; however, there is a lack of empirical evidence supporting this implication...

...Mohammad Nabil Almunawar; Heru Susanto; Muhammad Anshari Purpose – The emergence of innovative internet-based reservation systems (iReservation systems) is threatening the sustainability of retail travel agencies (TAs) in Brunei Darussalam. With the friendliness and convenience offered...

... of the USA (Charleston Area CVB, 2009). A recent intercept survey, in which surveys were handed out to visitors in downtown Charleston, showed that around 16.4 percent of visitors had used Google to research this destination (Smith and Pan, 2010). Internet Search engines Tourism Hotels Demand...

... of internet. Despite the increasing importance, comparatively little has been written on how guests use the internet to share their experiences. Doing this may not be as simple as it sounds. Previous research indicates that customers are reluctant to complain and only a very low percentage of them complain...

... management and product visibility, consistency, content, media display and price parity take on new levels of importance. © Emerald Group Publishing Limited 2012 Hotels Internet Web sites Marketing strategy Prices Hotel revenue management Web performance Modeling Internet marketing...

... Australia Tourism Internet Information searches Consumer behaviour Databases Long tail Distribution The impact of the internet on travel distribution is significant and while researchers have addressed the topic, there is still much to be examined. Travel is one of the top travel categories...

... the evaluations to how ICT strategic plans deal with the issue. © Emerald Group Publishing Limited 2011 Internet Web 2.0 Destination management Strategy Website evaluation Italy Tourism A tourism destination has today in the Web one of the most powerful set of tools for its marketing...

... managers. Lina Xiong can be contacted at: lina.xiong@temple.edu © Emerald Group Publishing Limited 2010 Hotel and catering industry Social networks Marketing strategy Internet Discounts With the proliferation of online social networks such as Facebook and MySpace, marketers...

... on cost‐benefit considerations, it has been shown that a positive relationship exists between perceived switching costs and risks on one hand and the calculative dimension of commitment on the other. Relationship marketing Customer loyalty Travel Internet © Emerald Group Publishing Limited...

.... Findings Findings from the literature and field study exhibit a great potential for the successful use of location sensitive auction applications in tourism sector. Mobile auctions seem attractive for the efficient allocation and pricing of travel resources by abolishing the internet's barriers related...

... for future investigation. Originality/value The literature related to hospitality OSNs is relatively sparse and thus this paper is intended to provide a basis for future investigation. The emergence of the internet has had subtle but profound changes in the way people search, locate, and access...

.... In addition, several factors, which were important in previous studies, have incongruous findings in this paper and need further examination. Practical implications The results give direction to the design of effective hotel web sites. Originality/value Rapidly evolving internet technologies...

... the prevalence of internet use in both the USA and South Korea, hotel companies are actively exploring the internet as a tool for creating competitive advantages, beginning in 1996 with 20 hotel chains establishing web sites. The hotel industry has changed tremendously since then, and in 2002 it was estimated...

...Alex M. Susskind; Michael A. Stefanone Purpose A model of the relationships between individuals' perceptions of internet use and internet usage behaviors is presented and tested. The purpose of this paper is to propose that a lack of perceived responsiveness to on‐line communication is positively...