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Keywords: Interpersonal service quality
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Journal Articles
Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry
Available to Purchase
Journal of Hospitality and Tourism Technology (2021) 12 (2): 271–286.
Published: 28 December 2020
... 2020 28 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Interpersonal service quality Self-service system service quality Accuracy expectancy Speed expectancy Budget expectancy User experience 人机服务质量 自助系统服务质量 准确预期 速度预期...
