... marketing. Research limitations/implications This study is based on a single case study in Italy. Future research could extend the framework to other travel agencies and foreign markets where the diversification process of large grocery retailers is more diffused, and investigate the omni-channel approach...

... heritage ontology has to be designed, constructed, fed, and exploited in order to achieve this aim. A methodology for the ontology population and exploitation for other regions of Italy or even outside Italy is proposed. The network of skills and knowledge thus created, provides features of interest...

... to be examined and evaluated by a sample of users of a specific web site. The full list of features (35) is divided into six main categories: Internet Web 2.0 Destination management Strategy Website evaluation Italy Tourism A tourism destination has today in the Web one of the most powerful...

.... In particular, the paper analyzes the case of Calabrian territory (Southern Italy), due to the high archaeological value, heritage of the ancient Magna Graecia culture (VIII cent. B.D.‐I cent. A.D.). Despite this heritage, Calabria has been not fully exploited its resources in a tourism perspective. Design...