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Keywords: Kiosk
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Journal Articles
Factors influencing customer acceptance of kiosks at quick service restaurants
Available to Purchase
Journal of Hospitality and Tourism Technology (2013) 4 (1): 40–63.
Published: 15 March 2013
...Jungsun (Sunny) Kim; Natasa Christodoulidou; Yunjeong (Clara) Choo Purpose This study aims to explore: the impact of customers' previous experience on their likelihood of using kiosks at quick service restaurants (QSRs); a mediating role of customer readiness (i.e. role clarity, ability, extrinsic...
