... technology (ICT) increases external knowledge and internal innovation, which in turn increases knowledge management (KM). ICT intensifies KM in result, OI increases, which contribute expediting SI. Finally, increases in SI boost BP. Practical implications This study provides a comprehensive framework...

...Abdul alem Mohammad; Basri bin Rashid; Shaharuddin bin Tahir Purpose The purpose of this paper is to investigate the relationship between CRM dimensions (i.e. customer orientation, CRM organization, knowledge management, and technology based CRM) and various aspects of organization performance...

...Fevzi Okumus Purpose This paper aims to discuss how hospitality organizations can facilitate knowledge management (KM) better through information technology (IT) tools. Design/methodology/approach The paper is developed based on a synthesis of previous literature. Findings Knowledge can...

...Yong Joong Kim Murat Hancer School of Hotel and Restaurant Administration, Oklahoma State University, Stillwater, Oklahoma, USA Purpose -- The purpose of this paper is to examine knowledge management resource inputs that affect organizational effectiveness in the restaurant...

... © Emerald Group Publishing Limited 2011 Cultural tourism Intelligent systems Knowledge management Local heritage Italy Information technology Cultural assets are an expression of a country's artistic and historical heritage, and are custodians of its identity. This heritage...

...Yong Joong Kim; Murat Hancer Purpose The purpose of this paper is to examine knowledge management resource inputs that affect organizational effectiveness in the restaurant industry. Design/methodology/approach The target population of this paper was restaurant employees. Data were collected...