...Ady Milman; Asli D.A. Tasci Purpose This study aims to understand the theme park visitors’ perceived robotic qualities featured in four different robots, assess their robotic functions and consumers’ loyalty toward four different robotic server types. Design/methodology/approach A structured online...

... is to identify the determinants of continued use and recommendation of such apps (loyalty), framed within the unified theory of acceptance and use of technology (UTAUT2) model, considering innate user traits (innovativeness) and one of the principal attributes of mobile phones (portability). Design/methodology...

...Beatriz Moliner-Velázquez; María Fuentes-Blasco; Irene Gil-Saura Purpose This study aims to examine how technologies contribute to consumer loyalty in the tourist industry. To achieve this objective, information and communication technology (ICT) development and electronic word-of-mouth (eWOM...

...Rocío Carranza; Estrella Díaz; David Martín-Consuegra Purpose The purpose of this study is to verify the existence of loyalty among fast-food customers and its dependence on fast-food service quality, comprising service quality, food quality and store atmosphere. This study also examines the direct...

.... This study aims to investigate Airbnb as a service setting. In doing so, more insights into the relevance of concepts, such as service quality (SQ) and hospitality factors, to explain consumers’ behavioral intentions with peer-to-peer accommodations and its effect on loyalty can be gained. Design/methodology...

...Deniz Yüncü Purpose – This paper aims to clarify the relationships between virtual destination environment factors and visitors’ satisfaction and loyalty. Virtual destination environment factors are based upon Kaplan and Kaplan’s preference matrix. Kaplan and Kaplan (1982) developed a preference...