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Keywords: Machine learning classification
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Journal Articles
Beyond the stars: predicting guest satisfaction through NLP and machine learning of hotel reviews
Available to Purchase
Journal of Hospitality and Tourism Technology 1–25.
Published: 31 March 2026
... only Natural language processing (NLP) Hotel customer reviews Sentiment analysis Machine learning classification Hospitality analytics 自然语言处理（NLP), 酒店顾客评论, 情感分析, 机器学习分类, 酒店数据分析 In this digital age, the hospitality and tourism sector has witnessed a paradigm shift...
