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Keywords: Malaysia
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Journal Articles
Journal of Hospitality and Tourism Technology (2018) 9 (1): 94–108.
Published: 12 March 2018
... the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction...
Journal Articles
Journal of Hospitality and Tourism Technology (2012) 3 (2): 96–106.
Published: 26 July 2012
... in Kuala Lumpur, Malaysia. Design/methodology/approach The dataset for this paper is a compilation of hotel reviews collected from TripAdvisor between November 2010 and January 2011. A thematic analysis was used in order to identify emergent themes from the dataset, which were explored and discussed...
