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Keywords: Managerial response
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Journal Articles
Journal of Hospitality and Tourism Technology (2019) 10 (1): 107–120.
Published: 21 February 2019
... (RR), the Response Time (RT) and the Response Content (RC). Design/methodology/approach A deductive content analysis was used on hotels’ managerial responses. Based on the literature review, a four-construct scheme was identified to guide the analysis including Appreciation; Apology; Explanation...
