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Journal Articles
Customers’ perceived product creativity and innovativeness in robot-service restaurants, and their impact on customer loyalty
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Journal of Hospitality and Tourism Technology (2026) 17 (2): 354–370.
Published: 17 September 2025
... to examine how different features of new product creativity influence perceived coolness, memorable experiences and positive behavioral intentions. Design/methodology/approach In total, 689 questionnaires were collected from customers who patronized robot-service restaurants. This study examined...
Includes: Supplementary data
