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Keywords: Natural language processing (NLP)
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Journal Articles
Beyond the stars: predicting guest satisfaction through NLP and machine learning of hotel reviews
Available to Purchase
Journal of Hospitality and Tourism Technology 1–25.
Published: 31 March 2026
... only Natural language processing (NLP) Hotel customer reviews Sentiment analysis Machine learning classification Hospitality analytics 自然语言处理（NLP), 酒店顾客评论, 情感分析, 机器学习分类, 酒店数据分析 In this digital age, the hospitality and tourism sector has witnessed a paradigm shift...
Journal Articles
The role of Industry 4.0 in accelerating ecotourism for sustainable development: a comprehensive literature review
Available to Purchase
Journal of Hospitality and Tourism Technology 1–30.
Published: 11 March 2026
... with attention to environmental, social and economic sustainability. Design/methodology/approach A hybrid systematic literature review was conducted by using the PRISMA framework and Natural Language Processing ( NLP ). A total of 163 peer-reviewed articles published between 2017 and 2024 were retrieved...
