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Keywords: Neutral sentiment
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Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (2): 536–560.
Published: 31 October 2025
...Tae-Dong Noh; Soyoung Jun; Jong Woo Kim Purpose This study aims to examine the relationship between neutral sentiment and customer satisfaction in online hotel reviews by comparing binary and ternary sentiment classification models. It further explores the effects of neutral sentiment across key...
