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Keywords: Outsourcing
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 689–711.
Published: 09 August 2021
...Tomás F. Espino-Rodríguez; Manuel Rodríguez-Díaz Purpose This study aims to examine the impact of the outsourcing of hotel departments on service quality measured through online customer reviews. Design/methodology/approach Three models were developed, considering three important online tourism...
