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Keywords: Perceived smartness
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Journal Articles
Rethinking smartness in smart hotels: how perceived smartness shapes memorable experiences and loyalty
Available to Purchase
Journal of Hospitality and Tourism Technology 1–22.
Published: 19 June 2026
...Huyen Tran Ngoc Dieu; Heeyeon Kim; Namho Chung Purpose This study aims to rethink smartness in smart hotels by moving beyond functionalist perspectives emphasizing automation and connectivity. Perceived smartness is reconceptualized as a higher-order cognitive evaluation reflected in guests...
Includes: Supplementary data
