... 2011 Communication technologies Hotels Operations management Productivity rate Thailand Customer satisfaction Enhanced competition and customer expectation lead hotels to look for ways and means to achieve competitive advantage. Many hotels have adopted information...

... ; Tracey and Cardenas, 1996). Training Hospitality management Productivity rate Hotels Furthermore, Bower and Hilgard (1981) stated that while the hospitality industry has grown and become more global, both internally and externally, traditional training formats have been found...