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Keywords: Rapport
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Journal Articles
Journal of Hospitality and Tourism Technology (2025) 16 (5): 1024–1045.
Published: 27 May 2025
...Muslim Amin; M. Omar Parvez; Shahid Rasool; Leonardo Aureliano-Silva; Angad Dang Purpose This study aims to investigate human–robot interactions (HRI) in hospitality, examining how perceived intelligence, social presence and social interactivity influence customer attitudes, trust, rapport...
Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 842–861.
Published: 12 July 2024
... functions that trust and rapport play in robot acceptance in hotel services. Additionally, this study incorporates customer characteristics into the modified sRAM. Design/methodology/approach Consistent partial least squares (PLSc) was used to test the proposed model utilizing data collected from 456...
