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Keywords: Review summary
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Journal Articles
Journal of Hospitality and Tourism Technology 1–20.
Published: 17 April 2026
...Aleksandra Radovanović; Darko Dimitrovski Purpose In response to ever-increasing customers’ expectations for easily-accessible relevant information, Tripadvisor introduced an AI-powered feature that summarizes customer hotel reviews – AI Review Summaries (RSs). This study aims to explore how...
