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Keywords: Robot anthropomorphism
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Journal Articles
Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy
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Journal of Hospitality and Tourism Technology (2024) 15 (5): 897–915.
Published: 01 July 2024
...Ataul Karim Patwary; Md Sazzad Hossain; Trishna G. Mistry; M. Omar Parvez Purpose This study aims to analyze workplace ostracism, robot anthropomorphism, employees’ readiness to change and employees’ service adaptive behavior. The moderating role of performance efficacy between employees...
