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Keywords: Robots
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Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 701–716.
Published: 17 June 2024
...Jiaxin (Sylvia) Wang; Xiaoxiao Fu Purpose This study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience. Design/methodology/approach Utilizing a thematic analysis using the inductive-deductive approach, 546 reviews from Chinese...
Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 762–776.
Published: 18 October 2021
...Mohamed Abou-Shouk; Hesham Ezzat Gad; Ayman Abdelhakim Purpose This study aims to explore the factors affecting customers’ attitudes to the adoption of robots in hotels and travel agencies. Design/methodology/approach Structural equation modelling was used to test the extended technology acceptance...
