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Keywords: Service
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Journal Articles
Journal of Hospitality and Tourism Technology (2018) 9 (1): 80–93.
Published: 12 March 2018
.... This study aims to investigate Airbnb as a service setting. In doing so, more insights into the relevance of concepts, such as service quality (SQ) and hospitality factors, to explain consumers’ behavioral intentions with peer-to-peer accommodations and its effect on loyalty can be gained. Design/methodology...
