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Keywords: Service robot risk awareness (SRRA)
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Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 934–946.
Published: 24 June 2024
...Cass Shum; Hyounae (Kelly) Min; Jie Sun; Heyao (Chandler) Yu; Zhaoli He Purpose Service robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of service robots posing a threat to human...
Includes: Supplementary data
