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Keywords: Smart hospitality
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Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 701–716.
Published: 17 June 2024
... smart hospitality guests, sourced from Ctrip, were examined. Findings This study identified five highest-level categories reflecting guests’ perceptions of smart hotels service with themes and subthemes of utilitarian gratification (smart servicescape and smart service quality), sensual gratification...
Journal Articles
Journal of Hospitality and Tourism Technology (2022) 13 (3): 500–526.
Published: 21 February 2022
...@gmail.com 14 04 2021 06 10 2021 29 12 2021 15 01 2022 17 01 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence Industry 4.0 Smart hospitality Technology competence Smart era 技术能力 智能时代 人...
Journal Articles
Journal of Hospitality and Tourism Technology (2019) 10 (4): 522–538.
Published: 13 November 2019
... ; Leung et al., 2013). The first round of search included the following words: “smart tourism” or “smart hospitality” or “smart restaurant” or “smart hotel” or “smart destination” or “smart travel” or “smart traveler” or “smart tourist.” A second search round was conducted to increase the sample...
