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Keywords: Smart hotel
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Journal Articles
Customer perceptions of co-creation and service innovation in smart hotels: the role of technology readiness
Available to Purchase
Journal of Hospitality and Tourism Technology 1–21.
Published: 02 January 2026
...Haoran Chen; Chen-Kuo Pai; Yeqi Xu; Timothy Lee Purpose This study aims to explore the intrinsic influence mechanism of smart hotel customers from service recipients to service co-creators; the influence of the perceived benefits and perceived risks formed by customers in the experience of smart...
Journal Articles
Technostress and the smart hospitality employee
Available to Purchase
Journal of Hospitality and Tourism Technology (2022) 13 (3): 404–426.
Published: 25 January 2022
...Weilin Wu; Wynne Chin; Yide Liu Purpose This study aims to provide a response to calls for research on the consequences of technostress among employees in smart hotels. Based on the person–environment fit and job demands–resources theories, the authors offer a theoretical framework and investigate...
