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Keywords: Smart hotels
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Journal Articles
Rethinking smartness in smart hotels: how perceived smartness shapes memorable experiences and loyalty
Available to Purchase
Journal of Hospitality and Tourism Technology 1–22.
Published: 19 June 2026
...Huyen Tran Ngoc Dieu; Heeyeon Kim; Namho Chung Purpose This study aims to rethink smartness in smart hotels by moving beyond functionalist perspectives emphasizing automation and connectivity. Perceived smartness is reconceptualized as a higher-order cognitive evaluation reflected in guests...
Includes: Supplementary data
Journal Articles
The digital tightrope: balancing value and ethics in hotel transformation
Available to Purchase
Journal of Hospitality and Tourism Technology (2026) 17 (3): 801–821.
Published: 21 October 2025
... and environmental responsibility (Law et al., 2025). Digital transformation Disruptive technologies Smart tourism technology Smart hotels Value creation in hotels 数字化转型 颠覆性技术 酒店价值创造 智慧旅游技术 智慧酒店 Conceptualizing digital maturity within the TOE framework enables a dynamic...
Journal Articles
The impact of different types of service robots usage in hotels on guests’ intention to stay
Available to Purchase
Journal of Hospitality and Tourism Technology (2023) 14 (1): 53–68.
Published: 24 November 2022
... Smart hotels Tourism technologies 服务机器人 人工智能 数字旅游 智慧酒店 旅游技术 智慧旅游 The worldwide epidemic has caused an increase in demand for especially delivery robots, cleaning and disinfection robots, social robots and automated restaurant robots due to creating awareness. Particularly...
