...Lisa Gao; Anna S. Mattila Purpose This paper aims to examine the effects of time pressure and social influence on preservice tipping in technology-facilitated service encounters. It addresses the research gap concerning how these factors jointly impact consumer behavior in dining services...

... pertinent to personal traits (i.e. openness), AI technology (i.e. visibility, security and social influence) and context (i.e. monetary motivation). Design/methodology/approach An empirical study was conducted with 354 casino patrons. Partial least squares-structural equation modeling was used to test...

... and then participants were asked to complete a questionnaire based on their user experience. Partial least square technique was used to perform a path analysis on the model. Findings Social influence and effort expectancy have significant direct influence on reuse intention. Social influence increases the trust level...