... studies indexed in the Web of Science database are analyzed. A systematic review and thematic analysis are performed using Leximancer software. Findings Key enablers include human-likeness and robot service competence, while mediators, such as customer satisfaction and trust play a critical role...

... and cultural heritage. Experts were selected using convenience and snowball sampling techniques. Thematic analysis was conducted on the interview transcripts using MAXQDA20 software to derive insights and themes related to the application of digital technologies in heritage tourism. Findings The analysis...

...Jiaxin (Sylvia) Wang; Xiaoxiao Fu Purpose This study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience. Design/methodology/approach Utilizing a thematic analysis using the inductive-deductive approach, 546 reviews from Chinese...

... performed the thematic analysis using all articles and subgroup analyses in the five-year periods. Findings Using CAQDA, the study reveals the critical research trends and insights on hospitality and tourism technology for 10 years in the JHTT. The findings of this study can provide strong...

... the triangular relationships between the park, geocaching and visitors. A total of 12 semi-structured interviews were conducted with Texas state park officials. A thematic analysis was used to analyze the interview data. Findings Three types of interactions (i.e. park-visitor, visitor-technology and park...