...Aleksandra Radovanović; Darko Dimitrovski Purpose In response to ever-increasing customers’ expectations for easily-accessible relevant information, Tripadvisor introduced an AI-powered feature that summarizes customer hotel reviews – AI Review Summaries (RSs). This study aims to explore how...

... of the tourist by comparatively analyzing the pre-COVID-19 and current COVID-19 phase. The study extracted online data from TripAdvisor and identified themes by applying Latent Dirichlet Allocation (LDA). Findings The study’s findings confirmed the change in preferences of the different types of tourists during...

.../methodology/approach A total of 112,856 reviews published in TripAdvisor about 21 Las Vegas hotels were collected and a random forest model was trained to assess if a review has received a helpful vote or not. Findings After confirming the validity of the proposed model, each of the constructs was evaluated...

...HyeRyeon Lee; Tun-Min (Catherine) Jai; Xu Li Purpose The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach...

... but cannot know the individual traveler. Sites such as TripAdvisor® offer millions of reviews, and travelers often reduce that to a manageable amount by focusing on reviews by writers who show homophily, i.e. are similar to them in terms of travel interests. These sites represent a form of eWOM...

... in Kuala Lumpur, Malaysia. Design/methodology/approach The dataset for this paper is a compilation of hotel reviews collected from TripAdvisor between November 2010 and January 2011. A thematic analysis was used in order to identify emergent themes from the dataset, which were explored and discussed...

...‐Fi in hotels, in March 2010, we downloaded the TripAdvisor reviews that had been posted for hotels in the 200 most highly rated tourist destinations in Europe (as rated by the web site). TripAdvisor rates these destinations by assessing the hotels as well as other factors, such as the cultural...