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Keywords: Upselling
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Journal Articles
Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling
Available to Purchase
Journal of Hospitality and Tourism Technology (2025) 16 (4): 725–745.
Published: 09 January 2025
... at: janelle.chan@polyu.edu.hk 08 07 2024 04 10 2024 15 11 2024 05 12 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Upselling Cross-selling Robot Customer surprise 升级销售 交叉销售 机器人 客户惊喜 Upselling and cross...
