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Keywords: Customer loyalty
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Journal Articles
Journal of Islamic Accounting and Business Research (2024)
Published: 02 July 2024
...Hasan Mukhibad Purpose This study aims to explain the effect of customer loyalty, financial performance and market power on Shariah compliance (SC). Design/methodology/approach This study investigates 101 fully-fledged Islamic banks (IBs) from 27 countries, and panel data regression...
Journal Articles
Journal of Islamic Accounting and Business Research (2022) 13 (4): 701–713.
Published: 01 March 2022
...Amani Gration Tegambwage; Pendo Shukrani Kasoga Purpose This study aims to examine the association between relationship quality, service quality, customer satisfaction, switching barriers and Islamic banking customer loyalty using evidence from Tanzania. Design/methodology/approach This study...
Journal Articles
Journal of Islamic Accounting and Business Research (2021) 12 (6): 849–871.
Published: 03 August 2021
...Mohsin Abdur Rehman; Sadaf Khan; Ismah Osman; Khurram Aziz; Ghazal Shams Purpose This study aims to test a proposed model based on a combination of the relationship marketing and service quality dimensions as predictors of corporate image and customer loyalty via corporate reputation...
