... Financial resilience Main path analysis Customer satisfaction Islamic finance (IF) is rooted in the foundational principles of eradicating interest rates and removing financial system elements that do not align with Islamic Shariah (i.e. the jurisprudential guide for Muslims) (Abduh...

...Waheed Akhter; Hassan Jamil; Kim-Shyan Fam Purpose This paper aims to identify Islamic influence on customer satisfaction in Pakistan Takaful and conventional insurance industry. Specifically, it analyses the vital role of Shari’ah perception in achieving higher customer satisfaction. Design...

...Muhammad Tahir Jan; Ali Shafiq Purpose Brand personality plays an important role in affecting customer satisfaction. The Muslim population is estimated to reach 30% of the world’s population, and it is considered as the fastest-growing religion in the world. To tap into this market...

...Ali Rama Purpose The study aims to capture customers’ different price expectations by constructing a multidimensional price perception in Islamic banking setting and the impact on customer satisfaction and behavioral intention, as a single price perception approach cannot reflect heterogeneity...

...Yousef Mohamed Endara; Asbi B. Ali; Mohd Shukri Ab Yajid Purpose Considering the importance of current Libyan business environment, this paper aims to understand the influence of culture on perceived service quality that leads to customer satisfaction in the Libyan banking industry. In addition...

...Lutfullah Saqib; Muhammad Aitisam Farooq; Aliya Mueen Zafar Purpose This paper aims to analyze the impact of Sharī‘ah compliance perception on customer satisfaction in Islamic banking sector of Pakistan. Design/methodology/approach Primary data were collected from 242 account holders...