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Keywords: SERVQUAL
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Journal Articles
Journal of Islamic Accounting and Business Research (2026) 17 (7): 2520–2547.
Published: 21 January 2025
... industries in Muslim countries. Several papers adopt the SERVQUAL model while others develop more novel service quality scales for halal industries. Culture, technology and faith-related factors are key drivers of halal service quality. While few papers study the antecedents and moderators of service quality...
