...Reza Hajipour Farsangi; Vahid Mahmoudi; Sirus Sharifi; Omid Naghshine Arjmand Purpose This study aims to examine and compare the key factors influencing customer satisfaction in conventional insurance and Takaful. Design/methodology/approach The inferencing factors are collected from experts...

...Dahlia Bonang; Irham Zaki; Ririn Tri Ratnasari Purpose This study aims to examine the impact of system quality, information quality, service quality, trust, perceived risk and user satisfaction on the continuance intention of Generation Z (Gen Z) to donate through online payment platforms...

... intention, mediated by satisfaction and brand trust. This study stems from the theory of reasoned action (TRA), which merges the knowledge, emotional attachment, religiosity and purchase intention of halal cosmetics. Design/methodology/approach The researchers distributed online questionnaires...

...Sadia Mehfooz Khan; Muhammad Ali; Chin-Hong Puah; Hanudin Amin; Muhammad Shujaat Mubarak Purpose This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance...