...Dudi Pratomo; Hosam Alden Riyadh; Saeed Awadh Bin-Nashwan; Baligh Ali Hasan Beshr; Abdullah M. Al-Ansi Purpose This study aims to examine the direct influence of activity-based costing ( ABC ) methods, innovation, information technology and service quality on competitive advantage in the small...

... is known about their key performance attributes valued by users. This study aims to identify the unique set of key service quality attributes of halal lifestyle super apps, grouped into two types: functional and experiential. Design/methodology/approach In total, 2,459 user comments gathered from...

... 18 09 2025 13 12 2025 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Islamic digital banking Technology infrastructure Sharia compliance Service quality Systematic review Digital transformation is a widespread trend...

... for halal tourism. This study aims to identify the key service quality attributes of halal tourism mobile apps. Design/methodology/approach A content analysis of 279 user comments from a leading mobile app catered to Muslim travelers was done using Leximancer. Findings Eleven themes were uncovered...

... Muslim communities. This study aims to explore the moderating effect of Islamic religious outlook (IRO) on relationships between the determinants, such as governance quality (GQ), service quality (SQ), tax penalties (TP),and tax rate (TR), and tax non-compliance (TNC) behaviour. Design/methodology...

...Nurhafihz Noor Purpose Service quality is an established research area in the services marketing literature and is an integral component in an Islamic economy driven by halal service sectors. Despite its importance and the rapidly changing service environment, there has yet to be a comprehensive...

...Sadia Mehfooz Khan; Muhammad Ali; Chin-Hong Puah; Hanudin Amin; Muhammad Shujaat Mubarak Purpose This study aims to investigate two primary objectives. First, this study examines the influence of modified service quality dimensions on Islamic bank customer satisfaction using a compliance...

...Mohsin Abdur Rehman; Sadaf Khan; Ismah Osman; Khurram Aziz; Ghazal Shams Purpose This study aims to test a proposed model based on a combination of the relationship marketing and service quality dimensions as predictors of corporate image and customer loyalty via corporate reputation...

... intentions in both the Takaful and conventional insurance industry in the presence of service quality and relationship quality. Practical implications This research will enable the practitioners to understand the factors that affect customer satisfaction in Pakistan. It has the essential policy...

...Norazlina Abd. Wahab; Zairy Zainol; Mahyuddin Abu Bakar Purpose This paper aims to present a conceptual model on service quality of zakat institutions that are responsible for collecting, managing and distributing zakat in Malaysia. Zakat is an Islamic religious “tax...

... quality and customer satisfaction have been identified. Research limitations/implications As a cross-sectional study with convenience sampling restricts generalizability and because financial benefits offered by banks were not included as a variable, the scope of this study is limited to service...