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Keywords: Performance measures
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Journal Articles
Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context
Available to Purchase
Journal:
Journal of Indian Business Research
Journal of Indian Business Research (2010) 2 (4): 230–255.
Published: 12 October 2010
... The major limitations of the study include selection of only inpatients and use of non‐financial performance measures. Originality/value The paper contributes to the development of multiple dimensional holistical service quality models in the healthcare sector. India Hospitals Customer services...
