... fragmented health-care systems into patient-centric service delivery systems (Overteveit, 2011). Coordination takes time, which is typically not reimbursed. Infrastructure and resources are needed to respond to and meet the patient’s requirements. Various stakeholders such as policymakers aim for effective...

... industrialised approaches to service delivery. Levers for the business case not only comprise factor‐cost and effort savings, but also flexibility options and risk normalisation. An offshore delivery strategy can best be implemented by following a lifecycle approach ensuring stringent and informed governance...