Keywords: Spare parts
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Journal Articles
Journal of Indian Business Research (2010) 2 (3): 181–189.
Published: 24 August 2010
... a quality product, but also quality service. It covers a series of activities initiated by Cummins India Ltd, that span about two decades to make available spare parts and service support to customers. The case is a description of the history of Cummins India creating an organizational structure...

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