..., no theoretical foundation for blockchain in customer co-creation exists. To fill this gap, the authors present an initial theoretical framework, using blockchain-centric logic in customer co-creation. The proposed theoretical framework highlights how key prerequisites in customer co-creation, including trust...

... with the behavioral intention, and lastly trust as a variable under study establishes a significant positive relationship with actual use (AU). Research limitations/implications Implications for the banking industry are to ensure the safety and privacy (financial information) confidential. Originality/value...

...Vera Gelashvili; Juan Gabriel Martínez-Navalón; Giovanni Herrera Enríquez Purpose The main aim of this study is to analyze if the users’ stress and anxiety when using mobile Apps for restaurant reservations influence their trust and satisfaction toward the restaurants. In addition...

... © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Satisfaction Trust Financial services Relationship marketing Relationship quality Relational selling behaviour Revenue growth in the financial services milieu ultimately hinges...

...Hari Govind Mishra; Piyush Kumar Sinha; Surabhi Koul Purpose The purpose of this paper is to examine the relationship between customer loyalty and customer dependence in the context of modern format and traditional format stores. In the process, the role of switching cost and trust...

...Irfan Bashir; Chendragiri Madhavaiah Purpose – The purpose of this paper is to provide an insight into the determinants of the customers’ attitude and behavioural intention to use Internet banking services, paying special attention to the role of perceived risk, trust, enjoyment, website design...

... in the service industry. The purpose of this study is to test an integrative model to examine the relations among customer satisfaction, trust, commitment, corporate image, attitudinal loyalty and behavioural loyalty. It also aims to examine the mediating roles of commitment and corporate image on causal...

...‐organizational trust (trust in supplier organization) and buyers' dependence in determining buyers' relationship continuity intention. To this effect, the paper groups the predictor variables of relationship continuity under two broad categories of factors, i.e. constraint‐based factors; and relationship...