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In the present context an organization competes in terms of its knowledge intensity. In this article we are focusing on human resource development, sustenance and enhancement as a process in non‐corporate research and technology organizations (RTOs), based on an international study on “Benchmarking the best practices for research and technology organizations”, coordinated by WAITRO. The basic function of these RTOs is to generate knowledge to effectively enhance their client’s competitive strength. A best RTO can be the one that provides a structure, which encourages people to take initiatives to generate new knowledge and effectively translate clients’ technological requirements into research results. For this, the RTO has to be a learning organization. To develop and sustain capabilities is essential for any RTO’s survival and growth. How best an organization performs depends upon its capability to build and enhance this knowledge base, i.e. the human capital. This in turn depends upon the way various activities are organized to generate human resource from the manpower they have.

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