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Keywords: Customer capital
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Journal Articles
Journal Articles
Journal Articles
Journal of Intellectual Capital (2000) 1 (1): 85–100.
Published: 01 March 2000
...Nick Bontis; William Chua Chong Keow; Stanley Richardson The purpose of this empirical study is to investigate the three elements of intellectual capital, i.e. human capital, structural capital, and customer capital, and their inter‐relationships within two industry sectors in Malaysia. The study...

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