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Keywords: Customer capital
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Journal Articles
Impact of firm's intellectual capital on firm performance: a study of Indian firms and the moderating effects of age and gender
Available to Purchase
Journal:
Journal of Intellectual Capital
Journal of Intellectual Capital (2022) 23 (1): 103–126.
Published: 25 May 2021
...' intellectual capital, including structural capital, human capital and customer capital, positively and significantly impact firm performance, which in turn provides the firm competitive advantages. The study also finds that there are significant moderating effects of age and gender on the relationship between...
Journal Articles
The relational side of intellectual capital: an empirical study on brand value evaluation and financial performance
Available to Purchase
Journal:
Journal of Intellectual Capital
Journal of Intellectual Capital (2022) 23 (3): 479–515.
Published: 01 December 2020
... capital Customer capital Brand value Brand equity Brand valuation Intangible assets Relative valuation Multiples Financial performance Brand valuation is becoming a topic increasingly discussed by scholars and practitioners. For example, if a company plans to merge with or acquire another...
Journal Articles
Intellectual capital and business performance in Malaysian industries
Available to Purchase
Journal:
Journal of Intellectual Capital
Journal of Intellectual Capital (2000) 1 (1): 85–100.
Published: 01 March 2000
...Nick Bontis; William Chua Chong Keow; Stanley Richardson The purpose of this empirical study is to investigate the three elements of intellectual capital, i.e. human capital, structural capital, and customer capital, and their inter‐relationships within two industry sectors in Malaysia. The study...
