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Keywords: Human-machine interaction
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Journal Articles
Journal:
Journal of Intellectual Capital
Journal of Intellectual Capital (2026) 27 (2): 353–371.
Published: 24 September 2025
... conditions for achieving high customer satisfaction and sustained human–machine interaction. It employs purposive sampling and collects data through anonymous online surveys targeting consumers and employees experienced with service robots. Findings The fsQCA results revealed four causal configurations...
