... and organizational capital – without which even the best strategy cannot succeed. © Emerald Group Publishing Limited 2009 Intangible assets Value analysis Knowledge mapping Shareholder value analysis The industrial age characterized by enormous manufacturing facilities brought...

..., the purpose of this paper is to suggest the environmental capital report, the knowledge map and the balanced scorecard as alternative instruments to provide the environmental information needed to develop internal corporate activity and meet the requirements of society. Design/methodology/approach...

.... The focus on quality sets the context for shaping and organising the work of capturing its core knowledge. The ISO 9000 standard provides convenient categories for knowledge mapping, and presents a common language for consultant‐client interaction during the mapping process. A limitation in using the ISO...