... for healthcare managers, giving a prioritized array of critical resources and performance measurements in practice. Intellectual capital Performance measurement (quality) Health services Taiwan Intellectual capital refers to valuable, intangible and inimitable resources for value creation of a firm...

.... Balanced scorecard Intellectual capital Knowledge management Performance measurement (quality) Performance management The meagre relationship between accounting cues (earnings and/or book values) and market values provides a dramatic justification not only for the current interest in intellectual...

... narrow in scope or strategic importance. © Emerald Group Publishing Limited 2004 Value added Consumers Performance measurement (quality) Productive capacity Marketing Under the marketing concept, an organization places the customer at the center of all of the firm's operations...