... for the Egyptian mobile telecommunications companies is to focus their efforts on managing all three components of IC in order to improve their SQ and performance. Originality/value This is one of the very few researches to study the relationship between intellectual capital and service quality and the first...

... related to external structural capital: service, image and transparency. Five strategic groups reveal the different objectives, strategic use of the Internet, and actions taken by the various Spanish councils. Public sector Intangible assets Service quality Intellectual capital Internet Spain...